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Cancellation Policy

Booking a session, programme or event with Hudson & Batt confirms your acceptance of the following terms. Bookings All bookings must be secured by full payment or an agreed payment plan. Places cannot be guaranteed until payment arrangements are confirmed. Coaching Session Cancellations & Rescheduling We understand that circumstances can change. If you need to reschedule a coaching session, please provide at least 48 hours' notice. Sessions cancelled or rescheduled with more than 48 hours' notice may be moved to another mutually convenient time without charge. Cancellations made within 24-48 hours of the session may be rescheduled once at Hudson & Batt's discretion. Sessions cancelled with less than 24 hours' notice, or missed without notice, will be charged in full and cannot be refunded or transferred. Workshops, Programmes & Events For workshops, group programmes and events, cancellations made more than 14 days before the start date will receive a full refund, less any administration or payment processing fees. Cancellations made between 7 and 14 days before the event will receive a 50% refund. Unfortunately, refunds cannot be offered for cancellations made less than 7 days before the event start date. Places may be transferred to another participant with prior written agreement from Hudson & Batt. Late Arrivals Sessions will finish at the scheduled time regardless of arrival time. If you are more than 15 minutes late and we have not heard from you, the session may be considered a missed appointment and charged accordingly. Cancellation by Hudson & Batt In the unlikely event that Hudson & Batt needs to cancel or rearrange a session, programme or event, participants will be offered either a suitable alternative date or a full refund of any fees paid. Hudson & Batt is not responsible for any additional costs incurred, including travel, accommodation or loss of earnings. Waiting List When a programme, event or coaching space is fully booked, individuals may join a waiting list. Places are offered in order of registration. If a place becomes available, the next person on the waiting list will be contacted and given a specified period to respond. If no response is received within that timeframe, the place may be offered to the next person on the list. Joining a waiting list does not guarantee a place. At Hudson & Batt, we value mutual respect, clear communication and protecting the dedicated time.